Terms of Service
1. Introduction
Welcome to Silbello Ltd ("we," "our," or "us"). By accessing or using our product discovery platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, then you may not access the Service.
2. Definitions
- "User," "you," and "your" refer to you, the person or organisation accessing this Service and accepting these Terms.
- "Content" means any information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
3. Service Description
Silbello Ltd provides a product discovery platform that helps users conduct user research, gather insights, perform thematic analysis, and ideate on solutions.
4. Use of Service
4.1. User Account: To access the Service, you are required to create an account. You are responsible for maintaining the confidentiality of your account and password.
4.2. Acceptable Use: You agree not to use the Service for any unlawful purpose or in any way that interrupts, damages, or impairs the Service.
4.3. Content Upload: Users can upload content within their organisation. You are responsible for ensuring you have the necessary rights to upload and share any content.
5. Free Trial and Subscription
5.1. Free Trial: We offer a 7-day free trial of our Service.
5.2. Transition to Paid Subscription: At the end of the trial period, you will be automatically enrolled in our paid subscription unless you cancel before the trial ends. The transition from the free trial to the paid subscription is managed automatically through Patreon.
5.3. Subscription: Our Service is billed on a monthly subscription basis through Patreon.
6. Intellectual Property Rights
6.1. Our Content: The Service and its original content, features, and functionality are owned by Silbello Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
6.2. Your Content: You retain any and all of your rights to any Content you submit, post, or display on or through the Service.
7. Data Protection and Privacy
7.1. Privacy Policy: We collect and process personal data as described in our separate Privacy Policy, which is incorporated into these Terms by reference.
7.2. Data Retention: We retain user data indefinitely.
7.3. Data Deletion: You may request deletion of your data at any time by contacting us at contact@silbello.com. We will process your request in accordance with applicable data protection laws.
8. Payment Terms
8.1. Fees: You agree to pay all fees associated with your use of the Service. Fees are non-refundable except as required by law.
8.2. Billing: We use Patreon as our payment processor to bill you through a payment account linked to your account.
9. Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
10. Limitation of Liability
To the maximum extent permitted by law, in no event shall Silbello Ltd be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
12. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes.
13. Contact Us
If you have any questions about these Terms, please contact us at contact@silbello.com.
Last updated: 09/07/2024